Returns and complaints

4. Product return/complaints: VL2022 group doo strives to offer customers high-quality products and services. In case the customer is not satisfied with the purchased product, there is a possibility of refund or complaint.


The customer has the right to request a refund within 14 days from the day of purchase, the product must be returned in its original packaging, undamaged. The costs of returning the product are fully borne by the buyer, except in the case when the product is damaged or defective. In this case, the costs of returning the product are borne by VL2022 group. The customer will receive a refund within 15 days of receiving the product. VL2022 group guarantees all products, but requests for refunds must be submitted in writing to


If the customer notices that the product is damaged, defective or does not correspond to the description as stated on our website, the customer has the right to complain. If the customer’s perfume spray is damaged after one year, he has the right to complain. The buyer is obliged to report the complaint in writing to and attach a picture of the damaged product. If it is determined that the complaint is justified and that the fault lies with the packaging and not with the customer, the product will be replaced with a new product. The costs of sending the advertising product are borne by VL2022 group.

5. Warranty: VL2022 group doo provides a warranty on all products in accordance with the Law on Consumer Protection. VL2022 group offers a permanent guarantee on all perfume bottles. If there is any damage, such as leaks or a faulty sprayer, the customer has the right to claim. In the event of a broken bottle, we do not guarantee, but all other complaints will be processed and resolved in accordance with our refund and complaints policies.

6. Privacy protection: VL2022 group doo values ​​the privacy of its customers and is committed to protecting their personal data, because it is of great importance to us. Our privacy policy describes how we collect, use and protect customer personal data in accordance with applicable data protection laws and regulations. We will not share your personal data with third parties without your express consent. Your personal data will be used only for the purpose of executing the order. This information includes name, surname, address, phone number, email, credit card information, etc.

How do we use the information we collect? – All customers leave personal data in order for us to process their orders and provide them with support in connection with the purchase of the desired products. Customer information may also be used to send you marketing notices and promotions, if you have signed up to receive such notices.

How do we protect your data? – We have security measures in place that comply with relevant data protection laws. The data is encrypted to prevent unauthorized access, and only authorized persons in our company have access to personal data.

Privacy protection is, I emphasize again, extremely important in business. Customers can be sure that all their personal data will remain safe with us! For all additional questions, you can contact us in writing at

7. right to change: VL2022 group doo reserves the right to change these general conditions of sale at any time, without prior notice. The customer is considered familiar with the valid General Terms and Conditions of Sale at the time of purchase.

In accordance with legal regulations, customers have the right to request corrections, additions, deletion or blocking of their personal data. This applies to situations where the data is incorrect, invalid, not updated, illegally processed, incomplete or when there is another reason for the request to change the data.

Customers can exercise their rights by contacting VL2022 group doo via e-mail or phone. VL2022 group doo will respond to the customer’s request within 30 days from the date of receipt of the request.

Customers also have the right to file a complaint with the competent authority for data protection regarding the processing of their personal data by VL2022 group doo.

In the event that VL2022 group doo makes changes to its privacy policy or the method of processing personal data, customers will be notified of this by e-mail or in another way. Customers will be informed of the content of the changes and have the right to agree or disagree with the changes.

in accordance with legal regulations, VL2022 group doo has the right to process personal data of customers only in the case where there is a legal basis for processing such data. Customers have the right to request information about the legal basis for the processing of their data. VL2022 group doo will at all times act in accordance with the law and the highest data protection standards in order to protect the privacy of its customers.